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Mann und Frau stehen in Küche und schauen aufs Handy
My home

Residential-Assistance

This English translation exclusively serves informational purposes. Solely the German version is binding.
Emergency assistance for home emergencies
Support and coordination via the 24/7 emergency hotline
Coverage of costs ranging from locksmith services to the repair of household appliances
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explained briefly

What is residential assistance?

Allianz Home Assistance provides support in emergencies at home, i.e. in the insured flat or house. This includes arranging for specialist personnel and covering travel, labour and repair costs.
Your benefits

Why choose a residential-assistance?

Immediate assistance in an emergency

Locked out, burst water pipe or fridge broken? We'll be there to help straight away!

Here for you 24/7

Our assistance centre is available 24/7 to advise you and help you with any problems

Included in Allianz household insurance

Home assistance is automatically included in all household insurance policies

Do you need a locksmith or help with another emergency at home?

You can reach us 24/7!

Please contact our Assistance Centre as soon as damage occurs. We will immediately take all necessary steps and cover the costs in accordance with your chosen cover.

Within Austria: 0800 203 33 00
From abroad: +43 1 203 33 00

Residential-Assistance Services

Junge Erwachsene ziehen in die Wohnung ein

Emergency assistance for the insured flat or house

Damage to the plumbing and/or drainage system
Blocked toilets, baths and washbasins
Failure of the power supply system
Damage to external locks, roofs, doors or windows of the flat/house caused by storms, fire, smoke, burglary, attempted burglary or vandalism
If you are locked out of your insured home, the Assistance Centre will arrange for the door to be unlocked and/or for a replacement key to be provided if your key has been lost or stolen
Schädlingsbefall durch Ratten, Mäuse, Insekten oder Wespen- und Hornissennester
Mann mit Kaffee in der Hand lächelt in den Laptop

Emergency assistance for electrical appliances in the insured home

Breakdown of your household appliances, such as gas/electric cookers, washing machines, tumble dryers, fridges, freezers and dishwashers, provided that the following conditions are met for these appliances:
They were commissioned at the address stated in your insurance policy and were in working order at the start of the insurance cover
They must not be more than 5 years old from the date of first purchase
The purchase price is a minimum of €150 and a maximum of €2,500 per device
There is no statutory warranty, manufacturer’s warranty, dealer’s warranty or any other extended warranty
For emergency assistance, the maximum amount covered is €400 per claim (up to 4 claims per year)
Other products

Optimal cover with Allianz My Home

Essential protection for your home, the Link Text also includes the services provided by the housing assistance scheme.

Household insurance

With household insurance, you’re covered financially for damage to the contents of your flat or house, such as furniture, electrical appliances and glass.

Home insurance

Home insurance covers damage to your home and protects you from the financial consequences of costly repairs.
Good to know

Frequently asked questions about residential-assistance

Our Download Centre

You can download further documents that may be of interest to you here.
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